S15: communicate software solutions and ideas to technical and non-technical stakeholders
| Assessment Method | Pass | Distinction |
|---|---|---|
| Portfolio | Describes methods of communicating with all stakeholders that is determined by the audience and/or their level of technical knowledge. (K4, S15)) | Compares and contrasts the different types of communication used for technical and non-technical audiences and the benefits of these types of communication methods. (K4, S15, B7) |
"Communicating software solutions and ideas to technical and non-technical stakeholders" refers to the ability of an apprentice software developer to effectively convey information, concepts, and proposals related to software development to individuals who may or may not have a technical background or understanding.
Technical stakeholders typically include other software developers, engineers, or IT professionals who possess a deep understanding of software development principles, programming languages, and system architectures. Non-technical stakeholders, on the other hand, can include project managers, business executives, clients, or end users who may have limited technical knowledge or expertise.
For an apprentice software developer, being able to communicate effectively to both technical and non-technical stakeholders is crucial because:
Collaboration: It facilitates effective collaboration with colleagues, where developers need to articulate their ideas, propose solutions, and seek input or feedback from technical peers.
Requirements Gathering: It helps in gathering requirements from non-technical stakeholders by understanding their needs, translating them into technical requirements, and explaining the feasibility, limitations, and implications of various software solutions.
Project Management: It enables effective communication with project managers, allowing developers to provide progress updates, discuss challenges or roadblocks, and suggest alternative approaches or solutions when necessary.
Client Relations: It supports building and maintaining relationships with clients or end users by explaining technical concepts in a clear and understandable manner, addressing their concerns, and managing expectations.
Documentation: It aids in creating comprehensive and user-friendly documentation, ensuring that technical and non-technical stakeholders can understand the software solution, its functionalities, and potential use cases.
To demonstrate proficiency in this skill, an apprentice software developer may need to showcase abilities such as:
- Presenting technical information in a concise and accessible manner, avoiding jargon and using clear language.
- Tailoring the level of technical detail and complexity based on the audience's knowledge and expertise.
- Using visual aids like diagrams, flowcharts, or prototypes to illustrate software concepts or solutions.
- Active listening and asking questions to ensure understanding and gather feedback.
- Adapting communication style to suit different stakeholders' preferences and needs.
- Demonstrating empathy and patience when working with non-technical stakeholders who may require additional explanations or support.
By effectively communicating software solutions and ideas to both technical and non-technical stakeholders, an apprentice software developer can foster understanding, collaboration, and successful project outcomes.